aftercare service
Equipment Service and Preventative Maintenance
We take pride in supporting our clients with not only purchasing the right equipment to manage your company's production demands, but also ensuring that each machine has a preventative maintenance and service practice, to ensure the equipment continues to perform with the standards that your business requires.
Nexera aftercare services
Toll-Free Technical Phone Support
We understand the importance of maintaining an efficient KPI in the manufacturing process by limiting the risk of the machine malfunction or breakdown. By offering in-person telephone and video call support, we can stand with our client to perform real-time troubleshooting procedures to identify, perform, and remedy a corrective response to efficiently and effectively, return to optimal productivity.
Basic Operator Training
In addition to maximizing your equipment's efficiency, it is important to ensure that the operators and maintenance technicians receiving new equipment are hiring new staff to daily operate and/or maintain the equipment. Ensuring all staff is properly educated and understands the operation, is key to maximizing output of your production equipment.
Accelerated Service Member
When you become and AfterCare client partner, you have earned the reward of priority service calls, appointments, and follow-ups. We believe that any company who grants us the privilege of supporting their business guarantees priority engagement when support is required.
Preventative Maintenance
To achieve peak performance from your processing equipment, it is important to have a qualified, factory-trained technician safeguard your equipment with scheduled on-site service appointments. With each piece of equipment having its unique service requirements, our preventative maintenance program offers confidence and piece-of-mind during production.
Consultative Services
Configuring an efficient process flow requires the right balance of strong leadership, educated operators, and optimal equipment performance. Our highly experienced and trained staff can offer technical insight in determining on the best process that will achieve, maintain, and excel the growth and maturity of the company's production forecasts. It is our business to help better your business.
Wear Parts Replacement
It is of the utmost importance when maintaining a machine's peak performance standard, that committing to limiting the use of late-stage wear and tear on all Wear Parts by including scheduled replacements of all necessary Wear Parts (i.e. drive belts, bearings, teflon, etc.)
Have more questions about our
aftercare services?
From equipment service to preventative maintenance, Nexera has you covered.
